Return & Refund Policy

Last updated: June 2025

At Donia Hues, each artwork is handmade with great care, precision, and love. Because every piece is unique and made-to-order, we generally do not accept returns or exchanges.

However, your satisfaction means a lot to us. Please read the following policy carefully:

 

1. Non-Returnable Items

Due to the nature of our work, all artworks are final sale and non-refundable.

We do not accept returns for:

• Change of mind
• Custom sizing or color preferences
• Minor variations in color or texture due to the handmade process

2. Damaged or Incorrect Orders

If your order arrives damaged or different from what you ordered, please contact us within 48 hours of delivery via:

📱 WhatsApp: +20 1066834402

📩 Email: doniahues@gmail.com 

Please include:

• Your order number
• A clear photo of the damaged/incorrect item
• The original packaging (if applicable)

We will assess the issue and either:

• Replace the artwork (if possible), or
• Offer a partial/full refund depending on the case

 

3. Processing Refunds (if approved)

• Once we approve a refund, it will be processed within 7 business days.
• The amount will be returned via Instapay or Vodafone Cash, based on your preferred method.
• We’ll notify you by email or WhatsApp once the refund is issued.

 

4. Cancellations

If you wish to cancel your order, please contact us within 12 hours of placing it. After that, we may have already started crafting your piece and cannot guarantee cancellation.

 

Questions?

We’re here to help. Contact us via:

📩 Email: doniahues@gmail.com  
📱 WhatsApp: +20 1066834402